My recommendation is to Avoid using Cultural Care

We had an Au Pair through Cultural Care for 17 months. The Au Pair consistently complained about the lack of support from the Corporate Headquarters for Cultural care from the beginning of her participation in the program. I had the personal experience myself, when two weeks ago we read an article in the New York times about an upcoming voluntary shut down of the airlines. Emirates had already grounded their fleet, and there were limited flights from the U.S. to Germany, where our Au Pair was from. She contacted CC on Feb 15th to begin the process of her regularly scheduled departure to home (prior to COVID-19 pandemic becoming a real threat). One week after this request, she still hadn’t heard anything back, so she contacted them again and received a notice that she would hear more information in a few weeks time. Then as the world changed, and the Pandemic began taking over the U.S.; she spoke with my family and her parents and agreed because of the Airlines cutting back substantially on flights and even stating they would have a voluntary shut down of all flight operations, that it would be best to get her home to her family. She immediately contacted Cultural Care. After two days and no results from CC, I found the cheapest flight possible and flew her home for $699. I contacted CC for reimbursement since I have already paid for her return flight home in the initial payment/fess upon matching with her 17 months ago and they refused. After multiple conversations with them they do not agree that we deserve to be reimbursed for having made the right safety decision for their employee. This all despite having Field Hospitals in Central Park for the first time since the Civil War in 1865 because the hospitals cannot keep up with the onslaught of this virus.

Please AVOID Cultural Care, if you would like to work with a company that uses commons sense and compassion to make business decisions.