Once they got my money...

My teenage daughter arrived in Tokyo and walked around FOR THREE HOURS lost and scared. We called the Tokyo school and spoke to staff, no one bothered to help her. This set the tone for the entire trip.

In my opinion, very expensive (I paid approximately $6000) and very disorganized. Also in my opinion, classes were sub par.
I paid several hundred dollars for an airport transfer that was never used. For the return, they were notified of the airport change approximately four weeks in advance and a limo still showed up to take the student to the wrong airport. We had to pay for this ourselves, despite paying several hundred dollars for the transfer.

I totally got the run around regarding a refund for the unused airport transfer. After emailing the customer service rep for assistance, I was advised to schedule a meeting with the "student experience coordinator." The "student experience coordinator" did not show up for the Zoom meeting and did not respond to my emails to reschedule. (I had sent several emails, previously, explaining this simple issue and no idea why a meeting was even necessary.)

As an aside, if you send your kid thinking they will be supervised after hours, they are not, in our experience. Also in our experience, a lot of the time students are unsupervised and going to bars. As I see it, you should not send your kid if you are expecting them to be supervised after hours.

In my opinion, once this company has your money, they care about nothing else.