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As a German, I found Star Exchange to be the most professional and well-organized agency among those I contacted. Every rule and procedure was handled with exceptional clarity and structure. In the beginning, I reached out to several different agencies, but due to cultural differences, many local Chinese agencies managed procedures in a very spontaneous way that reflected local customs. However, as an Abitur graduate from Germany, working with Star Exchange gave me a strong sense of security. From their application form and interview process to host family matching, contract signing, and visa assistance, everything was managed with the level of organization and clarity that most Germans and Europeans are familiar with and appreciate.
Highly recommend!

Star Exchange is hands down the best au pair agency I’ve ever known. During my time at the language school, I met many au pairs from other agencies, and after knowing them, I realized just how outstanding and genuine Star Exchange is in comparison.

What sets them apart is their honesty and professionalism. They never use gimmicks or tricks and stick strictly to what was promised before I arrived. From arranging language courses to handling visa applications, training, and follow-up support, everything was carried out with remarkable care and expertise.

True to their word, Star Exchange has an in-depth understanding and evaluation of the host families they work with and even provides them with training. My host family was not only open to their advice but also eager to follow their suggestions to foster a better relationship with me. This made my experience as an au pair incredibly smooth and enjoyable.

If you’re considering becoming an au pair, I wholeheartedly recommend Star Exchange. Their sincerity, professionalism, and dedication make them stand out in the best way possible.

I wholeheartedly give Star Exchange a full score. My six months in China went incredibly smoothly, thanks to their outstanding professionalism and genuine care. From the very beginning, when they explained the program details, to matching me with my wonderful Chinese family, assisting with my visa application, providing training, and offering ongoing support, every step of the process was handled with expertise and sincerity.

As a 19-year-old girl who had just graduated from high school and had never been to an Eastern country before, I felt completely safe and supported throughout this experience. I was also impressed by their team, which includes Chinese staffs who are very familiar with European culture—this made communication and cultural understanding even easier:)

Facing cultural differences and language barriers, my family and I believed it was essential to have a professional agency to support me before deciding to become an au pair in China. Star Exchange exceeded our expectations with their expertise and dedication. Their pre-departure training was incredibly thorough, covering everything I needed to prepare for life in China, and the on-arrival training provided invaluable insights into adapting to my new environment. Even after I arrived in China, their follow-up support was professional and timely, ensuring that I always felt supported.
My Chinese host family was welcoming, kind, and a perfect match for me. Thanks to Star Exchange, my experience in China was smooth, enriching, and beyond my expectations.

I feel incredibly lucky to have chosen Star Exchange to accompany me through my year in China. First, I want to commend the fantastic language classes they arranged for me. The teaching was so professional that, in just one year, I was able to pass the HSK3 exam—a big accomplishment for a beginner. Additionally, I want to highlight how the choice of agency influences the quality of host families. Star Exchange did an excellent job, and I am truly thankful for the wonderful family I was placed with. I can proudly say that I have a home and family in China now.

After graduating from high school, I successfully arrived in China through Star Exchange (their website is aupair china online). Originally, I planned to stay for six months, but I ended up extending my stay to twelve months because the entire experience exceeded my expectations. I completed my twelve-month program last month.
From the very beginning, during my video interview with a Star Exchange staff member, I felt their commitment to understanding me. They took notes about my preferences, especially regarding my expectations for my Chinese host family, asking very detailed questions.
The visa application process, which I initially thought would be complicated, turned out to be smooth thanks to their professional guidance. I didn’t encounter any issues while filling out the visa application form.
Throughout my program, every staff member at Star Exchange demonstrated patience and responsibility. They regularly checked in for my feedback and had a well-organized system in place to collect it, providing prompt assistance whenever needed.
Lastly, my Chinese family is incredibly warm and easy to get along with . Thank you to every staff member at Star Exchange.

I spent an incredibly memorable six months in Beijing, and I want to extend my gratitude to Star Exchange and every team member.

Firstly, I appreciate how they fulfilled all their commitments in an organized and detailed manner, from matching me with a wonderful host family to assisting with the video interview and guiding me through the visa process. Thanks to their clear and helpful guidance, I completed the visa application in just an hour. The arrangements made after my arrival, including professional Chinese courses and comprehensive training, were truly outstanding. I felt a strong sense of security throughout my experience.

It’s also great that my host family received training from Star Exchange.

Thank you all, and I look forward to visiting China again!

Star Exchange is the most responsible and trustworthy agency I’ve encountered. During the summer of July 2024, I met my first host family through another agency in Guangzhou. they were kind people, but I must say the previous agency failed to provide the necessary support in coordinating things.
(I also want to advise anyone planning to come to China as an au pair not to prioritize the city. There are many major cities in China, all bustling and vibrant, not just the few commonly mentioned in the West. The quality of your host family is the most crucial factor affecting your experience, not the city itself.)
I then found Star Exchange , and from the start, they felt completely different. Their emails and application form showcased their professionalism. They assisted me throughout the entire process of arranging a video call with my new family, guiding us in openly asking each other questions and providing translation support when needed. My second host family is wonderful, and I appreciate Star Exchange’s regular follow-ups, as well as their guidance on how to communicate effectively with my host family. I highly recommend Star Exchange.