
EA Ski & Snowboard Training
Why choose EA Ski & Snowboard Training?
Fast track your career as a ski or snowboard instructor and enjoy the best winter of your life with EA Ski & Snowboard Training. Whether your a seasoned professional or have only stepped on the slopes a few times, EA Ski and Snowboard Training offers instructor training programs to suit all abilities.
On a training program with EA Ski & Snowboard Training you'll receive world-class training, gain an internationally recognised instructors qualification and get a guaranteed paid instructor job offer at your chosen resort.
EA Ski and Snowboard Training courses are perfect for anyone wanting to fast track their career as an instructor or wanting to experience a winter gap year. Choose from more than 25 resorts across Canada, Japan, New Zealand, Switzerland and the USA.
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easkiandsnowboard.comFounded
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Response from EA Ski & Snowboard Training
Thank you for sharing your thoughts Allison.
We were pleased to hear your initial experience with our team was positive. It is unfortunate your travel plans were affected by COVID-19 and that you were unable do the program at Mt Ruapehu. It has been a challenging time. The travel industry in particular has been hard hit and we appreciate it has been extremely frustrating for you. In the early stages of this crisis we were hopeful of being able to run our program at Mt Ruapehu and our operations team was in touch with everyone affected as a group. We apologise and understand that our communication was not as good as it could have been. Our team has been on reduced hours due to lockdown restrictions and at times we simply did not have the answers to know what we could and couldn’t do. Alex who you were dealing with decided to take another job opportunity but the remainder of our team is still with us and we are doing our best to retain all our staff. Ultimately we want to do the best for our clients and be here on the other side of this also.
As you note we have updated our standard terms and conditions. This has been to allow more flexibility for those now booking Northern Hemisphere programs due to government-sanctioned travel bans.
We have a number of people in a similar position to you and are doing our best to offer alternative program options. EA has been operating since 2005 and we want to ensure we are here for many years to come. We start planning our programs months in advance and operations, along with overheads and commitments to suppliers, have meant we have not been able to offer a cash refund. We have gone above and beyond the requirements of our terms and conditions to offer as much as possible in way of credits towards a future program along with additional credit as a gesture of goodwill to ensure losses to clients are minimised. We appreciate that for some, being able to do a program at a future date is not an option and we encourage you and anyone else affected to continue communicating and working with us.
Thanks again for your thoughts and feedback.