Teaching English in Italy

I have now completed 3 months teaching English abroad in Italy. Overall, this has been a great experience and I am extremely happy I did it! However, I would not recommend this particular program. There were some concerning aspects of this trip.
Number 1. The LACK OF COMMUNICATION. Communication from Greenheart was absolutely terrible. I would send emails and would no get a response until 2-3 weeks later (if any). They did not tell me where I was being placed until the end of November (I left end of January) and booking airplane tickets was expensive that late. They also did not tell me which grades/ages I would be working with until a few weeks before I left and still expected me to pack materials.
I often wondered if this program was a scam. I did not hear from them other than when they reminded me that I needed to pay the rest of the fee. When I had to pay the last large sum, I almost decided this company was a scam and didn't go, but decided to try it.
They also did not tell me about important holidays in Italy (when the school would be closed) so I could not plan anything until last minute. The last week of school was a half week due to a national holiday and therefore the program ended three days earlier than they had told me.
Overall, everything was very unorganized and everything was a surprise.

2. Host family.
Although I had a lovely host family that were very nice people, I do not believe that they were in a place in life to be hosting someone at this time (as they told me many times). I strongly believe that the program should have looked into this more. My family said that they applied 2 year earlier but did not get anyone placed with them. This year they were asked to host me and accepted, although this was not a good time for them. They were almost never home, and if they were they were very busy with their own lives (understandably). Often I would only see them for about 30 minutes at dinner, where they often fought and screamed at each other. There was also often no food in the house and I went many times without lunch or dinner. It was not much of a cultural exchange: my family almost never asked about me or my country and I was made to feel stupid if I asked about Italian culture.

3.Orientation
Orientation was pointless. It occurred a week after I had already been living in Italy. I do believe it would have been helpful it it occurred before I left home. However, everything they talked about I had found out for myself after I had arrived. All of the information would have been extremely helpful beforehand.
They also sent out a handbook that stated that orientation would take place over the first weekend in Turin with a group of people completing the program. Henceforth I booked my ticket to Turin expecting this to take place. Eventually I started asking questions and found out that was indeed not happening and that orientation would be online ( again, lack of communication).

Something good that came out of the program was the Facebook group. Although no one uses it, I was lucky that another girl completing the same program as me posted in it looking for connections. Luckily we started chatting and met up while in Italy. It was so nice to be able to chat with someone going through the same experience as you. Italy is extremely different from North America and had extremely challenging moments. I am extremely grateful that I met her and we were able to travel together on some weekends. We visited AMAZING places like Rome, Venice, Florence, Pisa, Milan, and Turin and truly had the best time. Without her, I would have been extremely bored and depressed on the weekends. My family often did nothing with me and I would sit at home looking for something to do. There is much more free time here than in North America and without having something to look forward to on the weekends I do not think I would have been able to stay the entire 3 months.

My experience at the schools was overall great. At the secondary school (elementary level in North America) I was extremely welcomed by both staff and students. Most students were so excited to have me there and always waved and said hi to me. They treated me like a celebrity. I really enjoyed teaching my lessons each week and interacting with the students. Although, the language barrier was challenging and students in Italy have way less respect for their teachers compared to Canada. The school system is also completely different and old school compared to North America. Which was very challenging sometimes.
The primary school was very difficult to attend. They did not give me a schedule, and other classes from other schools would also show up and demand a lesson from me. Teacher did not speak English and they would all fight over my time and often were too aggressive towards me. I frankly hated going to the primary school, because of the teachers. However, the students were amazing and very interested and happy to have me. Somedays I was treated poorly by those teachers, and I paid A LOT of money to do this program which is why I am writing this review.

Overall, I am glad I did this experience. I love teaching and have enjoyed working with the students. I have enjoyed traveling on weekends and being in the country that is full of history. However, It is an expensive program where you work FOR FREE. There is a lot expected of you, even though you are the one paying to be here. So I believe that there must be a program out there that either is cheaper or pays you that may be a better option. Or simply just travel around Italy first before committing to living here. I do not think that I would do this program now knowing what I know. But I know everyone's experience is different.